Refund and Returns Policy
Our Refunds Policy is a thoughtful blend of flexibility, transparency, and an unwavering commitment to your satisfaction. Please initiate return/refund claims within 14 days from delivery.
Seamless Returns
1. Delayed Delivery
Value your time? Request a full refund if your purchase doesn’t arrive within the specified time frame for selected shipping methods.
2. Damaged or Mismatched Items
Your satisfaction is paramount. For damaged, defective, or mismatched items, we’ll issue a full refund, including the original shipping cost, with clear photo evidence.
3. Customer Remorse
Changed your mind? Receive a full refund for the product price. Note, shipping costs are non-refundable, and the item must be returned unused to our warehouse at your expense.
Prompt Response
Your voice matters. Submit claims within a 14-day window for swift resolution and effective solutions.
Special Circumstances
While our policies are accommodating, certain conditions and exclusions apply. Our team is here to assist in unique situations.
Easy Return Shipping
Cost Coverage
- Damage or Mismatch: We cover return shipping costs with a prepaid label.
- Customer Remorse: You bear return shipping costs. Return the unused item in its original packaging.
Accessing Your Prepaid Label
For covered return shipping, your prepaid label will be sent to your email upon request approval.
Streamlined Procedure
Initiate the Request:
Send details to support@massagersmart.com, stating the reason, and attach clear photos or videos.
Await Approval:
Our team will review within 2 business days, providing instructions or an immediate refund if approved.
Return Shipping and Processing:
- For damaged/mismatched products, you’ll receive a full refund or a prepaid return label.
- For customer remorse, return at your expense with the original packaging.
- Refunds to the original payment method, and exchanges shipped in 1-2 business days.
Confirmation:
A confirmation email follows processing.
Swift Order Cancellations
Time Frame
Cancel within 12 hours for flexibility. Once processed, cancellations cannot be accommodated for smooth operations.
Contact Us
Send a cancellation request to support@massagersmart.com. If you have any other questions or queries, feel free to contact us.